Technical problems
Technical problems
I can't sign in, the email didn't arrive, audio won't play or I'm offline.
Articles in this category
- Why can't I sign in to my account?What to do if you forgot your password, lost access to your email, or if the Google button isn't working.
- Why didn't I receive the code or email link?How to find Biblup emails in your spam folder and what to do if the link expired or the send limit was reached.
- Why won't the audio play in lessons?Check if your volume is up, if your phone's silent switch is off, and if automatic audio playback is enabled.
- What should I do when Biblup says I'm offline?How Biblup works when your connection drops and why it's not possible to start new lessons completely offline.
- Why did my streak or progress disappear?What to do if your streak days or lessons vanished (you might have accidentally created a new account).
- How do I report an error or contact support?Find out what to include in the contact form so our team can investigate and resolve your technical issue.
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